Shipping policy
Shipping Policy
At Byg Matcha, we’re committed to getting your order to you as quickly and safely as possible. Please review our shipping terms below.
Order Processing
We aim to dispatch all orders within 3 working days. Once dispatched, your order will be handed over to our trusted delivery partners.
Please ensure all order details (including your shipping address) are correct before confirming your purchase, as orders cannot usually be amended or cancelled once placed.
UK Shipping
Standard Shipping
All standard UK orders are shipped via Parcel Force 48 (3–5 working days).
This service is free for orders over a certain value, which may change from time to time.
Express Shipping
We also offer Next Working Day delivery (Monday–Friday) via DPD.
To qualify, please place your order before 12pm to allow us time to prepare your parcel for dispatch.
Please allow up to 10 working days from dispatch for your parcel to arrive before contacting us regarding delivery delays, as we are unable to raise a query with the courier before this time.
International Shipping
We currently offer international shipping to the following countries:
-
United States
-
Australia
-
United Arab Emirates (UAE)
Shipping costs depend on the weight of your order and will be calculated at checkout.
We use DHL Worldwide Express DDU (Delivery Duty Unpaid), meaning import duties, taxes, and fees may apply and are the responsibility of the customer.
Please allow up to 15 working days for international delivery before raising a courier inquiry.
Safe Place Policy
If you select a “Safe Place” or specify a location for your parcel to be left, Byg Matcha cannot be held liable for loss or theft once the parcel has been delivered.
However, if an issue arises, please contact us at info@bygmatcha.com and we’ll do our best to assist.
Questions About Your Order
If you have any questions or concerns about your shipment, please reach out to us at info@bygmatcha.com Our team will be happy to help.