Refund policy

Return & Refund Policy

At Byg Matcha, we take great care in ensuring the quality of our products and your satisfaction. Please review our return and refund policy below:

Food & Beverage Items
Due to the perishable nature of our products, all food and beverage items are non-returnable and non-refundable, except in cases where the product is faulty, damaged, or incorrect upon arrival. Proof of the issue is required to process a replacement or refund.

Hardware Items (e.g., Whisks, Accessories)
Hardware items may be returned only if unopened, unused, and in their original packaging. We cannot accept returns for items that show signs of use or damage after delivery.

Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to a verified product fault or error on our part.

How to Initiate a Return
To request a return or report a faulty item, please contact us within 14 days of receiving your order at info@bygmatcha.com Include your order number, contact information, and proof of fault (if applicable) in your email.

Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds or exchanges will be processed within 10 business days. Refunds are issued to your original method of payment.

Non-Returnable Items
Items that have been used, opened, or damaged by the customer are not eligible for return or refund.